VoiceLab.AI, together with Comarch S.A., will set up a system for automatic speech transcription and management of the transcription process for Polish common courts. The contract value is PLN 11 mln (EUR 2,6 mln).
The project also involves the launch of the Central Transcription Portal, which will enable the management of task assignments and organization of work in several transcription centers in Poland, as well as the flow of files and information on transcriptions between courts and transcription centers.
Real time speech to text translation
Black Pearls VC investment
As it is more and more difficult to find employees for call centers in banks, travel agencies, parcel services etc. there is a need for automation of conversations over the phone or chat. It improves Customer Experience and lowers costs by significant numbers. It also helps employees to achieve better results and increases their satisfaction for well served customers.
Marcin Zagórski, Black Pearls VC, Partner
Investor Relations and Communication Manager at Black Pearls VC